Frequently Asked Questions
You Asked, I Answered
The following is a carefully thought-out and curated list of the questions that several customers have asked in the past. If you have a question for us, please go through our list before getting in touch. If you still can’t find the answers you’re looking for, please contact me directly and I will be happy to assist you as soon as I can.
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What if I am not satisfied with Truenade Customs?
Returns vary depending on what store you buy my items from.
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Redbubble: Returns can be submitted within 90 days after receiving your order for most items.
Teespring: Returns can be submitted within 30 days after receiving your order for most items
Etsy: No return policy.
Commission: You will approve all final design choices before I begin the final design, thus there is a zero-return policy.
How do I make a commission?
The easiest way is to go to the specific commission page (custom shoes for a shoe commission) and fill out the form at the top of the page.
If you cannot find it, go ahead and email me at lmtruex@live.com to request the form.